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Improving the Patient Experience Through the Health Care Physical Environment
The guide includes case studies; a hospital leader checklist; a template for using the people, process and place model; a detailed table outlining eight domains of care measured by the HCAHPS survey with observed relationships to the physical environment; and additional resources list.
Patient-Centered Medical Homes
Patient-centered medical homes are one new care delivery concept designed to facilitate communication and shared decision-making between the patient, his/her primary care provider, other providers, and the patient's family.
The Patient-Centered Medical Home: Strategies to Put Patients at the Center of Primary Care
This brief describes how decisionmakers can encourage a model of care that truly reflects the needs, preferences and goals of patients and families.